Legal
Privacy Policy
This policy explains how Precision Labware ("Precision Labware", "we", "us") handles personal and business information collected through this website and in the course of supplying laboratory glassware, sterile storage, and diagnostic consumables.
1. Scope
This policy applies to information we collect from visitors to this website and from customers, suppliers, and business contacts who interact with our procurement office. By using this site or contacting us, you acknowledge the practices described here.
2. Information we collect
We collect only what is reasonably necessary to operate our business:
- Information you provide — such as your name, business name, email address, phone number, delivery details, and the content of enquiries or quotation requests you send us.
- Transaction and correspondence records — order history, quotations, and communications relating to supply.
- Technical information — standard server logs and aggregate usage data (for example, browser type, referring page, and pages viewed) that are generated automatically when you visit the site.
We do not knowingly collect sensitive personal information and ask that you do not submit it through this site.
3. How we use information
We use collected information to:
- respond to enquiries and prepare quotations;
- process, fulfil, and support orders and deliveries;
- maintain business records and manage our supplier and customer relationships;
- operate, secure, and improve the website; and
- comply with legal, accounting, and regulatory obligations.
4. Disclosure to third parties
We do not sell personal information. We disclose information only where necessary to:
- service providers who support our operations (for example, logistics, hosting, and payment or accounting providers), bound by confidentiality obligations;
- parties required to complete a delivery or transaction you have requested; or
- authorities or advisers where disclosure is required or permitted by law.
5. Data storage and security
We take reasonable technical and organisational steps to protect information against loss, misuse, and unauthorised access, disclosure, or alteration. Access to records is limited to personnel who require it for the purposes described above. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Retention
We retain information only for as long as needed to fulfil the purposes for which it was collected, or as required to meet legal, tax, and record-keeping obligations, after which it is deleted or de-identified.
7. Cookies and analytics
This site may use cookies or similar technologies to support basic functionality and to understand aggregate usage. You can control or disable cookies through your browser settings; some features may not function as intended if you do.
8. Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct information that is inaccurate, or request deletion where appropriate. To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.
9. International handling
Where information is processed or stored outside the country in which it was collected — for example, by a service provider — we take reasonable steps to ensure it remains protected consistent with this policy.
10. Children
This site and our products are directed at businesses and professional users. We do not knowingly collect information from individuals under 18.
11. Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page, and the "last updated" date above will reflect the most recent revision.
12. Contact
For privacy questions or requests, contact our procurement office at supply@precisionlabwareau.com. Full corporate registration details are available on request.